Terms & Conditions

Apollo2000 Address;

Apollo2000, Internet  Sales Dept, 259 Felixstowe Road, Ipswich, Suffolk, IP3 9BN
General

The following terms and conditions apply to all orders which are processed by Apollo2000 either online or by any other form of communication and form part of the contract between us.

Prices

All prices include VAT. No contract is created until we have accepted your order. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price. We will only process any such order with your explicit authority.

Delivery

Our aim is to deliver all goods ordered within 10 working days. We can only deliver to the British Mainland (British Mainland does not include Northern Ireland, Channel Islands or Isle of Man). If the product that you have selected is not available at the time of placing your order, and it is necessary for us to order directly from the Manufacturer, you will be contacted within 48 hrs. We will keep you updated with the progress of your order if the item is on back order. Prices quoted are subject to stock availability. It is your responsibility to check your goods upon delivery for shortages or damage and to make a note of such on the carriers consignment note when you sign for the goods.

We will provide a specific delivery day wherever possible but we shall not be liable for any losses, costs, damages, charges, or expenses you might incur as a result of a delay in receiving your goods on the allocated day.

Where a pre arranged agreed day has been given for a delivery and that delivery fails due to there being no one at the address to sign for the goods then the customer maybe liable to pay additional delivery charges for follow up/subsequent deliveries.

IMPORTANT: We do everything we can to meet the delivery times agreed. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
 

Recycling of electrical and electronic equipment

From 1 July 2007, the UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations will allow members of the public to deposit old electrical and electronic items at recycling sites across the UK, free of charge.

Electrical and Electronic Equipment waste is, increasing by at least 5% each year. The public dispose of over 1.2 million tonnes of waste every year in the UK, and landfill sites are now approaching full capacity. Much of this waste can be recycled, to make new consumer goods. The WEEE regulations aim to reduce the quantity of electrical and electronic items disposed of in this way, and will encourage everyone to play a part in protecting the environment for future generations.

As retailers of electrical and electronic products, we fully support this regulation, and in anticipation we have joined together with some of the UK’s leading electrical retailers to create and fund a new body - the Distributor Take-Back (DTS) scheme - which will help develop a new UK recycling network for waste electrical products. Over the next three years, the scheme will make available more than £10 million to establish and upgrade recycling facilities across the UK, so that customers can conveniently recycle old electrical appliances.

To find your nearest recycling sites for waste electrical and electronic products, contact your local council, or visit www.recycle-more.co.uk and type your postcode into the recycling bank locator.

Products

Product images, descriptions and specifications are shown for guidance only; for example cabinet/case colours may vary, TV stands shown may differ from those supplied, remote control designs may vary during manufactures' production run etc. Some products may require set-up and/or assembly; for example TV's, videos and Hi-fi tuners may need manually tuning. TV stands/cabinet stands may need assembly.

Payment

Payment will be taken at the time the order is placed. A contract between us is not formed until we have processed the transaction and started the dispatch process. We accept payment by most major credit and debit cards. We also accept payment by cheque and postal order. We use Equifax Cheque Services, a division of Equifax Plc, to guarantee any cheque.

Promotional discount codes

Money off promotional discount codes for use on our website, cannot be used in conjunction with any other offer.

Guarantee

All products are supplied guaranteed for a minimum period of one year following the date of delivery. All products are supplied for domestic use only.

Extended warranties are available to purchase on-line and by telephone. Please contact us for further details.

Whether we arrange collection or you return the goods at your own expense it is the customer’s responsibility to ensure that the goods are adequately packaged for collection, we will accept no responsibility for damage that occurs due to inadequate packaging.

IMPORTANT:   If we incur charges for servicing, call out charges or carriage for an item/s that is/are not found to be faulty then these costs could be chargeable.

Complaints

Any complaints regarding the goods or services supplied should be made to the above address. All complaints will be responded to within 24hrs (during the working week).

Sales & service working hours

Our normal office hours are 9am - 5.00pm Monday-Friday, 9am - 1.00pm Saturday.

Tel: Apollo2000, Internet Sales Dept, on 0870 2407082 National Rate Call.

Fax: Apollo2000, Internet Sales Dept, on 01473 321880 National Rate Call.

Your right to cancel

You have the right to cancel your order within seven working days following the day after the date of delivery and return the goods supplied to us for a refund. You must notify us in writing during this period of your intention to cancel by either:

Letter to Apollo2000, 259 Felixstowe Road , Ipswich , Suffolk , IP3 9BN

Email to @

Should you wish to cancel your order, any goods supplied must be returned to Apollo2000, Inspections Dept, 3 Fison Way, Thetford, Norfolk, IP24 1HT, at your own expense within 7 days of your notice to cancel. Providing the goods are returned with all accessories including any free gifts you will receive a full refund, less any delivery and/or collection charges, within 30 days of giving us your notice to cancel. We are unable to accept back goods for a credit if they are unwanted gifts or non-faulty items 7 days after the purchase date.

We are unable to accept back for refund the following product types unless they are faulty or were supplied as part of the main product purchase;

Unsealed blank video tapes, blank DVD discs and blank mini discs. 

The following tariff applies to products returned missing the original factory packed accessories. The prices are for guidance, the actual price may vary.

Remote Control - £40 to £80
Instruction book - £7 to £12
Lead - £9 to £30
SD card, Memory Stick etc - £25 to £80
Mains adaptor / Charger - £30 to £50
Rechargeable battery - £30 to £50
Television stand - £45 to £250

Other

These terms and conditions are subject to change without notice and do not affect your statutory rights as a consumer.

Hughes TV & Audio Ltd. Registered in England No. 695682

Registered Office: Mobbs Way, Lowestoft, Suffolk, NR32 3AL

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 If you would like to know more about Apollo 2000 and the services we offer, please visit our About Us page which will help you to find key information on this website. 

Also on the homepage we have created links at the top, bottom and left and right columns to help you find the information you are looking for with ease.

Thank you for visiting www.apollo2000.co.uk