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Protect Your New Purchase With Coverwise From Apollo 2000
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How To Purchase A Coverwise Service Plan
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"Our new flat panel TV got knocked off the wall”
You’re protected against damage caused by accidents with Coverwise
Most new appliances bought from Apollo 2000 come with the option to buy our exclusive Repair Protection Plan – Coverwise.
It offers up to 4 years’ protection after the manufacturer’s guarantee expires, giving you a total of 5 years’ complete peace of mind.
In the event that your appliance needs repairing due to an accident, it will be repaired by a fully qualified engineer.
You can call our advice line for help and to arrange a repair 24 hours a day, 365 days a year.
If the appliance can’t be repaired, we will give you a brand new replacement for free.
To apply for our Coverwise Repair Protection Plan, just ask when you buy your appliance, or it can be bought anytime during the manufacturer’s guarantee.
“I wish I’d had Coverwise”
Don’t be wise after the event, safeguard your new appliance against damage caused by accidents for up to 5 years, with Coverwise from Apollo 2000.
“The call out charge cost a fortune”
Our engineers cost nothing with Coverwise!
Coverwise gives you so much more. Plus, it’s so simple and hassle free.
Check out the benefits:
Upgrade your guarantee... from your normal manufacturer’s guarantee to include protection against damage caused by accidents.
5 years protection... that continues for up to 4 years after your normal guarantee expires.
Expert repairs... carried out by qualified repairers.
24-hour advice line... for help and to arrange a repair.
Free replacement... if your appliance is beyond economical repair. All you might have to pay is a small delivery charge (if there is one).
No bills or claim forms... as we normally settle directly with the repairer.
No limit... to the number of repairs you can claim for.
Coverwise renewal... for when your plan expires, on an annual basis.
Low cost fees... vary according to appliance and period of protection.
It’s so simple...
Phone your 24-hour customer advice line.
We’ll put you in touch with an Apollo 2000 approved engineer to arrange a repair at your convenience.
We’ll give you a brand new replacement if we can’t repair it.
“My appliance was beyond repair”
You get a free replacement with Coverwise!
How To Purchase A Coverwise Service Plan:
You can purchase a Coverwise Service Plan with most appliances on our website. If there is not a Coverwise Plan option detailed to the right of the appliance you wish to purchase, please contact your nearest Apollo 2000 Superstore who will be happy to advise you.
If you have already purchased a product and have decided that you would now like to protect it with a Coverwise Service Plan, please contact your nearest Apollo 2000 Superstore who will be happy to advise you.
Contact details for all of our Superstores can be found by using the Store Locator at the top left of this website.
Details of Repair Protection Plan:
YOUR PLAN INCLUDES
Repairs to your equipment
The provision of repairs to or replacement of your equipment in the event of a breakdown caused by electrical or mechanical breakdown or by damage caused by accidents.
New for old protection
We will always, subject to the full terms, conditions and exclusions of your plan, repair your equipment unless:
a) we cannot repair it; or
b) we cannot obtain the spare parts to repair it; or
c) we can replace it for less than the cost of the repair.
We will only replace your equipment if we have agreed to do so before a repair is carried out. When we have replaced your equipment, your plan will end immediately and there will be no refund of the fee you have paid. If we do not repair the equipment we will replace it with equipment of the same or similar make and specification. You must pay us for our supplier’s delivery and/or installation charges and any outstanding fee instalments. If we cannot reasonably arrange a replacement we will pay you a contribution towards the cost of the new equipment, usually this will be vouchers redeemable from a retailer chosen by us. We will base this contribution on the price we would normally obtain directly from our chosen supplier.
Disposing of your old equipment
If we have replaced your appliance, you may dispose of the original equipment if it is in your possession. We will not be responsible for any costs that you may incur for disposal.
YOUR PLAN DOES NOT INCLUDE
Repairs or replacement will not be provided if they are still covered by any supplier’s or repairer’s guarantee, or arise from:
a) The equipment being recalled by us or the supplier;
b) Any modification to the equipment;
c) Your failure to follow the manufacturer’s instructions;
d) Use of your equipment in a non-domestic or commercial environment unless we agree to the use in writing beforehand;
e) Theft, attempted theft, malicious damage or damage caused by fire or explosion;
f) Floods, lightning, storms, frost or other bad weather conditions;
g) Any problem with the supply of electricity, gas or water;
h) No fault being found with your equipment;
i) Routine maintenance, cleaning and servicing;
j) Labour charges for work outside the repairer’s normal working hours, which are Monday-Friday, 9am-5pm;
k) Repairs carried out outside the United Kingdom, unless we agree otherwise in writing;
l) Costs arising from not being able to use your equipment or from damage caused when the equipment breaks down, including any costs to remove or reinstate built-in or fitted equipment;
m) Cosmetic damage such as damage to paint work or dents or scratches to the equipment;
n) Replacement of any item or accessory that is intended to be replaceable. These include: fuses, batteries, light bulbs, fluorescent tubes and related starters, filters, attachments, cables, plugs, light covers or rain covers;
o) Rust, corrosion or water damage;
p) Problems with:
. Cooking equipment: ceramic or glass surfaces (unless you are protected for damage caused by accidents) and oven liners.
. Vacuum cleaners and floor polishers: bags, brushes or belts.
. Shower equipment: scale damage.
. Audio visual equipment: tuning, styli or cartridges.
. Satellite equipment: realigning or re-siting the dish, rust, tuning or water damage.
. Computer games and Equipment: software (applications or operating system), damage caused by viruses, accessories which you have not told us about in writing including joysticks, replaceable printer heads.
. In-car equipment: removing or re-installing the equipment.
. Refrigeration equipment: food spoilage.
q) Any cost arising from the change from analogue to digital broadcasting including the termination of analogue transmission of any type;
r) Delivery and installation charges if a replacement takes place as detailed in New for Old Protection.
s) Protection is not provided for the following:
Plasma televisions:
. Costs due to unusual physical or electrical stress, burned screen or software interface problems.
. Claims arising due to a failure to install the display in line with the manufacturer’s instructions.
. Costs associated with gaining access to cables within the fabric of a building or wall.
. Repairs due to pixel failure where the number or location is not in excess of the manufacturer’s acceptable limit.
. Wall mounted units if not fitted as per manufacturer’s recommendations.
. Damage during delivery.
TRANSFERRING YOUR PLAN
You can transfer your plan to a new owner of the equipment by giving us details of the new owner. Your plan cannot be transferred to any other equipment.
YOU CAN CHANGE YOUR MIND AT ANY TIME
Note: there will be no refund if a replacement has been carried out under the Plan.
a) You may cancel the plan at any time by writing to Domestic & General Services Limited, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP. You can also cancel by ringing us on
b) We will provide you with a full refund of monies paid, if you cancel the plan at any time during the manufacturer’s guarantee. There will be no administration charge for this.
c) If you cancel the plan after the manufacturer’s guarantee has expired, through any of the routes in (a) above then we will refund the proportion of the total fee representing the remaining months protection. The amount of this refund will be decided by calculating the proportion of full months protection remaining compared to the total period of protection (starting from the date you purchased the equipment) and applying that same proportion to the total fee paid.
d) We reserve the right to cancel the plan giving you 14 days notice in writing to your last known address. A refund of the amount paid for the remaining full months of protection will be given.
IF YOU WANT TO COMMENT ON OUR SERVICE
. Call our Customer Service Department on
. Write to the Customer Care Manager at Domestic & General Services Limited, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP.
. Email us by clicking on ‘contact us’ at www.domgen.com
We want you to contact us so that we know what you think of us and the services we provide. We hope that you are satisfied with our response to your enquiry but, if you are not satisfied, you can ask for your case to be reviewed and a final decision made on behalf of the Managing Director. If you are still not satisfied we will agree to seek to resolve our differences with the assistance of the ADR Group, an independent dispute resolution service provider. Their address is Grove House, Grove Road, Redland, Bristol BS6 6UN.
OTHER PROVIDERS
You should be aware that extended warranties are available from other high street outlets, insurance companies and other providers. Cover may also be available for limited periods on some appliances from your credit card provider. Some household contents insurance policies offer cover for accidental damage, fire or theft. You may, however, find that an excess is payable and a claim may affect the cost of subsequent insurance premiums.
WHEN CAN I BUY A REPAIR PROTECTION PLAN?
If you decide not to buy the plan when you buy your equipment, any quote we give you in writing will be available on the same terms and conditions for a further 30 days. Any offers, such as discounts and vouchers, which are linked to the purchase of the warranty will also remain available for that period. Under this plan, you have the entire period of the manufacturer’s guarantee in which to decide if you want to cancel the plan and receive a full refund. We will also send you a reminder about this right with your plan documentation.
DATA PROTECTION
Your details will be held and used by Domestic & General Services Limited, Domestic & General Insurance PLC, and selected companies acting on our behalf to administer your plan. We may pass your data to any relevant regulator or dispute resolution provider. We may also use your data for training and testing purposes. If you have given us permission, your details may also be used by us or third parties for other marketing purposes. We may disclose your information to our service providers and agents for these purposes. We and the third parties (if applicable) may contact you by mail, telephone or email. If you no longer want your data to be used by third parties or by us for marketing purposes and you have not already notified us please write to the Data Protection Officer at: Domestic & General, Freepost CV2560, Bedworth, Warwickshire, CV12 8BR. To help keep your details accurate we may use information we receive from our partners. You can ask us for a copy of your details (for a small fee) and to correct any inaccuracies. To improve our service we may monitor or record our communications with you.
GOVERNING LAW AND STATUTORY RIGHTS
When you buy electrical equipment you will have various statutory rights that apply to the purchase. These include the right to claim for a repair or replacement for up to six years (five in Scotland) if your electrical goods were not of satisfactory quality or fit for their purpose when they were sold to you. However, after the first six months, you will have to prove that the goods had a fault when sold to you and this may involve having to take legal action against the retailer. Purchasing this plan does not affect your statutory rights. In practice, the manufacturer will usually deal with any reliability or quality issues during their guarantee period. Guarantee periods do vary but are usually of one or two years’ duration with some manufacturers offering a longer guarantee on parts (but not on labour costs). This plan is governed by English Law unless we have agreed otherwise with you.
FINANCIAL PROTECTION FROM A LONG-ESTABLISHED PROVIDER
The Domestic & General group of companies have been providing protection on equipment repairs for over 50 years. As the Financial Services Compensation Scheme does not apply to your plan, arrangements have been made to secure performance of the obligations under the plan by Domestic & General Insurance PLC, authorised and regulated by the Financial Services Authority, should Domestic & General Services Limited become unable to meet them.
RIGHTS OF THIRD PARTIES
This plan is for the benefit of the plan holder only and any permitted transferee and no rights or benefits will be given to any other third party under the plan. The Provisions of the Contracts (Rights of Third Parties) Act 1999 will not apply.
CUSTOMERS WITH DISABILITIES
We offer a number of services for customers who have disabilities. We can provide this document in Braille, large print or audio formats. For further information please telephone us on
ADDITIONAL INFORMATION
Your Repair Protection Plan is provided by Domestic & General Services Limited (Registered Number 1970780). The company is part of the Domestic & General Group and their registered offices are at Swan Court, 11 Worple Road, SW19 4JS.
. You do not have to buy the Repair Protection Plan at the same time that you buy your electrical product.
. You can buy this Repair Protection Plan for the above price at any time over the next 30 days.
. The Repair Protection Plan can be cancelled within the manufacturer’s guarantee and a full refund obtained unless a claim has been made which results in the product being written off.
. The Repair Protection Plan can also be terminated at any time after the manufacturer’s guarantee and a refund obtained on the unexpired period (subject to no claim where the product is written off).
. If the product is written off as a result of a claim, then the Repair Protection Plan will end.
. You should be aware that extended warranties are available from other high street outlets, insurance companies and other providers. Cover may also be available for limited periods on some appliances from your credit card provider. Some household contents insurance policies offer cover for accidental damage, fire or theft. You may, however, find that an excess is payable and a claim may affect the cost of subsequent insurance premiums.
If you wish to purchase a Repair Protection Plan, you will be asked to sign to confirm you were given a written quotation before you made the decision to purchase it.
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