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We believe that it is important to offer our online customers exactly the same level of service as we would do to any of our existing half a million customers. You will find that this website is different to many you have visited in the past, our contact details are very easy to find!
How to contact your local store:
Use the Store Locator at the top left of this website to find telephone, email and address details for each of our stores together with opening times and a map.
Who Should I Contact?
If you are experiencing problems buying, reserving, unhappy with your purchase or with any part of your shopping experience, please contact in the first instance the Web Team on 0871 231 3121. In the unlikely event that the Web team is unable to resolve your query, you may wish to contact our Customer Service team who will be happy to assist and investigate further for you.
You can also browse our frequently asked questions, in most cases problems can be resolved by simply browsing our FAQ section.
Click here to go to F.A.Q. section.
Customer Services
Jump to:
Order Cancellation, Refunds & Returns
How to contact our Customer Service Team:
Firstly ask yourself, have you contacted the web team (0871 231 3121) in the first instance?
By Email – use the form below to send your comments to our customer service team but firstly ask yourself have you contacted the web team first? if not scroll up for the web teams number.
By Post: Write to
Customer Services
Apollo 2000
311 Middlemore Road
Birmingham
B21 0AL
You can also browse our frequently asked questions, which may help to resolve your issue. Click here to go to F.A.Q. section
At Apollo 2000 we endeavour to provide our customers with the best quality and customer service possible. We always love to hear from our customers about their experiences shopping with Apollo 2000, as it also helps us to continually improve the service we can offer to you. If you would like to share your views and experiences with us, please fill in the email form below.
Thank you for your custom.
Order Cancellation, Refunds & Returns
We hope that you are happy with the goods you have purchased from Apollo 2000, however in the event that you decide you no longer require the goods, our Cancellation, Refund & Return Policy is as follows:
You have the right to cancel your order within seven working days following the day after the date of delivery and return the goods supplied to us for a full refund. You must notify us in writing during this period of your intention to cancel.
If you decide you do not require the goods, they may be returned within 7 working days of receiving them (at your own expense) for a full refund.
Goods must be returned in their original packaging unused and in a perfect condition. It is the customer's responsibility to ensure that the goods are adequately packaged in the event of any return.
Accuracy of Information
We try to ensure that the information shown on www.apollo2000.co.uk and www.apollo2000.com is as accurate as possible. Apollo 2000 cannot be held responsible for typographical errors on this site, including but not limited to those regarding price.
All products and services are subject to availability and may be withdrawn from sale at any time. If for any reason goods ordered are not available you will be offered an alternative or given a full refund. All goods remain the property of Apollo 2000 until full payment is received.
Online Service
If for any reason you are experiencing problems confirming your order on our website, please contact the Web Team on 0871 231 3121 who will endeavour to help resolve your problem.
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If you would like to know more about Apollo 2000 and the services we offer, please visit our About Us page which will help you to find key information on this website.
Also on the homepage we have created links at the top, bottom and left and right columns to help you find the information you are looking for with ease.
Thank you for visiting www.apollo2000.co.uk
